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FAQs

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Where do I get an out-of-network claim form?

Click here to submit your out-of-network claim online. Click here to download an out-of-network claim form to mail to CEC. You can also obtain an out-of-network claim form by logging in to our Members Portal here.

What does my benefit include?

To view your benefits or check your eligibility, login to our online portal.  You will need your member ID number and date of birth.  If you do not have your member ID number, you can locate it on your member ID card or call Customer Service at 888-254-4290 to obtain it.

Can I view my benefit online?

Yes, you can view your benefits using our online portal.  You will need your member ID number and date of birth.  If you do not have your member ID number, you can locate it on your member ID card or call Customer Service at 888-254-4290 to obtain it.

How do I find a provider in your network?

Simply visit our Find a Provider page.  There you can search by zip code, city and state, doctor’s last name or practice name.

What if my doctor isn’t in-network?

Please let our Customer Service Department know what doctor you would like to have added to our Provider Network and we will try to recruit them.

How do I submit a claim?

When you visit an in-network provider, your provider and CEC will handle the claim for you.  If you happen to see an out-of-network provider, you will need to submit an out-of-network claim form with a copy of your receipt for reimbursement.  You can submit both via:

 

  1. Fax at 704-413-7098

  2. Email at claims@cecvision.com

  3. Standard mail to CEC, 2359 Perimeter Pointe Parkway, Suite 150, Charlotte, NC 28208

How long does it take for my claim to process?

Claims are processed daily and payments are issued twice a month.

Can I use my benefits when I order glasses or contacts online?

You have the option of using your benefit online via Coastal.com.  To begin, you will need to create an account on Coastal.com.  Once you’ve created your account, you will be able to apply your eyewear allowance to your purchase.

How can I obtain a new ID card?

You can obtain a new ID card by logging into our online portal. Once you log in, click on the “Request new ID Card” button in the top right corner. The new ID card will be generated and mailed the next business day. You can also request a new ID card from your employer or contact Customer Service at 888-254-4290 for additional assistance.

How do I change my address?

You can change your address by logging into our online portal. Once you log in, “Edit Address” will be highlighted in teal. Click the link and a box will open for you to edit and save your changes. Please be sure to allow pop-ups in your browser.

Has my claim been received and processed?

To check on your claim information, contact our Claims Department or call 888-254-4290.  Please have your member ID number and date of birth available.

Can I request an Explanation of Benefits (EOB)?

To request an EOB, simply contact our Claims Department. Please have your member ID number and date of birth available.

How do I recommend that my doctor be credentialed as an in-network provider?

You may recommend your doctor by speaking with your employer and having them contact us, or you can contact our Provider Recruitment Department with the doctor’s name and practice information and we will try to recruit them.

Is the benefit portable?

Yes. If you leave your employer for any reason, CEC has a Portability Plan Option whereby you retain your vision benefit with no increase in rate. The Portability Option must be exercised within 60 days of termination of employment. Payments are handled through personal credit card or bank draft.

Can the CEC benefit be coordinated with other vision plans and/or medical plans?

No, coordination of benefits is not permitted, either with respect to other vision plans or with respect to vision benefits under health insurance plans.

CEC’s Customer Service reps are courteous and helpful.  They go above and beyond in assisting me with my questions."

Carol P.
Member Since 2007